Cancellation & Refund Policy

Firstly, a return email has to be sent  within 48 hours of placeing the order. After this No cancellation or Refund claim under any circumstances will be entertained. All the issues like change of design, change in quantity etc. has to be informed on email to sales@madhurashcards.com
 

Return Policy / Refund Policy for Blank Cards

CASE 1
Exchanging or Getting Refund for Blank cards is only possible when no Sample was bought by you nor there was any sample cost adjustment taken while buying in bulk. The pre-requisite for this is that you need to prove that you haven't bought the sample of the product or a free sample wasn't sent to you. When it is established that, the sample was not seen, only then return can be made.

Following terms apply
1. Shipping cost from our office to the destination (delivery) point will be deducted. This is because lot of money is spent in shipping so this cannot be done away with.
2. A 3% of the total shipment costs incurred will be retained as processing fee.
3. Shipping cost or duties to send the goods back to our address in INDIA is to be borne by you.
4. Refund will be initiated after receipt of the goods found in good condition.

CASE 2 
In cases where you have bought the samples before making a bulk order and now need to return the goods on grounds of your not liking the design and/or product, paper, +/- 10% color variation from the online sample, this is totally disallowed. When you have seen sample and made an order after seeing them, NO RETURN AND NO REFUND POLICY is applied.

CASE 3
In some cases it is observed that sometimes a family member sees the card and when the final order is received, someone from the family does not like the card and exchange or refund is requested. In such cases NO RETURN AND NO REFUND POLICY is applied as the choice was made and goods sent after seeing the product.

To prove that someone from the family has taken the samples, we check bulk order with credit for samples and if that is done, it is assumed that it's a collective decision. We prove sample order credit is there and in such circumstances NO RETURN AND NO REFUND POLICY is applied.

Return Policy for Printed Cards & Monetary Claims

Most of the claims arise due to the fact that people don't like the product. To overcome this issue, it is recommended that you purchase a sample first. Printed cards cannot be returned for refunds on grounds of your not liking the design and/or product, paper, color variation from the online samples. When sample could have been bought and the sample service wasn't used, our company is not liable for the same. 

Colors displayed on your monitor may vary from the actual printed card. Handmade paper tends to vary both in gsm (grams per square meter) and color. A variation of ±10% is an acceptable norm worldwide. There might be minor variations in paper of other grades too. So a sample is always advisable to be bought before placing a final order.

Though we try our best to supply cards of the same size as stated on our website, there can be circumstances when the size of the printed card may slightly vary from the sizes mentioned therein. The same is notified on email and after your approval is taken then only production is commenced.